Technical Support Engineer (Analyst Level)

About the role

The Analyst will develop, maintain, and support reporting solutions and core banking integrations, ensuring accurate and timely delivery of banking data. The role involves designing dashboards, building C# RDLC reports, and writing advanced SQL/PLSQL and PostgreSQL programs.

Key responsibilities

• Design, develop and maintain report dashboards integrated with core banking systems using Jasper Reports, JasperSoft Studio and C# RDLC.
• Create and optimise complex SQL, PL/SQL, PostgreSQL and T‑SQL queries, procedures, functions and packages for data extraction and transformation.
• Monitor core banking services, APIs, ISO message flows and middleware components, resolve incidents and ensure high availability.
• Participate in SIT/UAT cycles for new integrations, patches and enhancements, and perform regular health checks on applications, batch jobs and system logs.
• Generate, validate and maintain daily, monthly, management and regulatory reports, ensuring data accuracy and compliance.

Required profile

• Bachelor’s or Master’s degree in IT, Computer Science or related field.
• Minimum 5 years of experience in banking or financial services IT.
• Proven ability to multitask, meet tight deadlines and work in a 24/7 operational environment.
• Strong analytical and troubleshooting skills with a professional attitude.
• Excellent verbal and written communication in Myanmar and English.

Required skills

• Jasper Reports, JasperSoft Studio, C# RDLC.
• Oracle Database, complex SQL, PL/SQL, PostgreSQL, T‑SQL.
• API monitoring, ISO message interfaces, CBMNET, FIGATEWAY.
• Report automation and dashboard development.
• Incident management and root‑cause analysis.