Project and Service Delivery Coordinator

About the role

iNT Solutions is an ICT solutions and services provider in Myanmar, focused on delivering technology solutions that support business growth and digital transformation. It is hiring a Project and Service Delivery Coordinator to coordinate IT infrastructure and cybersecurity projects and monitor service delivery.

Key responsibilities

• Coordinate IT infrastructure and cybersecurity projects, including schedules, milestones, deliverables and customer commitments.
• Monitor project progress and follow up so that tasks are completed within agreed timelines.
• Coordinate project meetings, prepare minutes, and maintain project plans, action trackers and risk registers.
• Monitor service tickets, incidents, service requests and SLA deadlines, ensuring timely follow-up and escalation.
• Work with System, Network, Security and Cloud engineers to manage workloads, schedules and resource needs.
• Prepare project status reports and coordinate customer communications, handover, documentation and completion sign-off.
• Identify delays, service delivery issues and resource conflicts and report them to the Head of Department.

Required profile

• Bachelor's degree in Computer Science, Information Technology, Business Administration or a related field; equivalent relevant experience may be considered.
• Minimum 1-2 years of relevant experience in IT project coordination, service delivery coordination, IT operations or a related field.
• Good organizational, planning and coordination skills, and strong communication, reporting, documentation and problem-solving skills.
• Ability to manage multiple projects, prioritize tasks and follow up with technical teams and customers.
• Positive attitude, proactive mindset and willingness to learn.

Required skills

• Basic knowledge of IT infrastructure, networking, cybersecurity, cloud computing and virtualization.
• Understanding of project management processes, incident management and Service Level Agreements (SLAs).

Working days are Monday to Friday, 9:00 AM to 5:00 PM. Salary is negotiable based on experience and qualifications.