IT Support Specialist

About the role

A proactive, customer-focused IT Support professional is sought to provide daily IT infrastructure and operational support. The role covers helpdesk queries, troubleshooting of technical issues and keeping systems, networks and end-user devices running smoothly. It involves on-site work in Myanmar.

Key responsibilities

• Provide day-to-day IT support for systems, networks, servers and end-user devices through helpdesk, remote and on-site support.
• Act as the first point of contact for users seeking technical help by phone or email.
• Diagnose and resolve hardware, software and network issues efficiently.
• Log all incidents, service requests and resolutions in the system.
• Follow up with users until issues are fully resolved and maintain strong customer satisfaction.
• Collaborate with internal teams to escalate and resolve complex issues.
• Identify and recommend improvements to IT processes and procedures.
• Perform tasks assigned by the Unit Leader.

Required profile

• Diploma or degree in IT or a related field preferred.
• Industry certifications such as CompTIA A+ preferred.
• Prior experience in an IT support environment preferred.
• Strong communication skills, a customer-focused mindset and the ability to work collaboratively on-site in Myanmar.

Required skills

• Technical support and help desk support skills.
• Troubleshooting and desktop computer skills.
• Core IT knowledge covering operating systems, standard business applications and basic network connectivity.
• Beneficial: ticketing system experience, familiarity with remote support tools and understanding of IT security best practices.