IT Technician

About the role

This IT Technician position covers the global Microsoft 365 environment and provides hands-on IT infrastructure support, security, automation and employee assistance across local and regional offices.

Key responsibilities

• Manage the global Microsoft 365 environment (Teams, OneDrive, SharePoint, Azure AD, Exchange Online, user accounts, licensing, security and access permissions) and support local and regional offices.
• Install, maintain and troubleshoot computers, software, servers, networks, printers, CCTV, routers and switches.
• Implement security measures with Microsoft Defender, monitor compliance, manage NAS backups and support tenant-to-tenant and application migrations.
• Develop and maintain Microsoft Power Automate workflows for cash requests, leave requests and other internal processes.
• Manage VPS servers, company domains, DNS, CNAMEs and SSL/TLS certificates.
• Provide technical assistance, IT orientation and training to employees via chat, calls and remote sessions.
• Maintain IT equipment inventories, technical records and documentation, and coordinate repairs, maintenance and replacements.

Required profile

• Bachelor's degree or diploma in an IT background.
• At least 2 years of experience in the relevant field.
• Excellent communication skills in Burmese and English.
• Flexibility to work and ability to communicate with employees at all levels.

Required skills

• Excellent knowledge of MS Office and familiarity with relevant computer software.
• Computer literacy, internet and email use.
• Microsoft 365 administration and Power Automate.