Senior IT Executive (BPIT)

About the role

The Senior IT Executive will oversee network infrastructure, user account management, and IT service delivery across the organization, ensuring optimal performance and security.

Key responsibilities

• Monitor and maintain network hardware including Meraki routers, network ports, cabling, and VeloCloud SD‑WAN.
• Manage user bandwidth, conduct weekly inspections of OPG devices, PSTN lines, PABX systems and VCE hardware.
• Lead creation, deactivation and modification of user accounts in Azure AD, Gmail/Google Workspace, Dialpad, OPUS, CRM Cognos and SAP.
• Handle password resets, profile access, OPUS role upgrades and ServiceNow requests for Eagle Plus and Ecomm platforms.
• Resolve technical issues related to Google Drive, Salesforce login, OPUS B/L printing and monitor tickets via ServiceNow.
• Oversee procurement, setup and deployment of IT assets for new users and manage SAS communication updates.

Required profile

• Bachelor’s degree in IT, Computer Science or related field.
• Minimum 8 years of IT experience with at least 5 years in a senior leadership role.
• Strong English communication and ability to work with vendors, internal teams and senior management.

Required skills

• Meraki routers, VeloCloud SD‑WAN, network hardware maintenance.
• Azure AD, Gmail/Google Workspace, Dialpad, OPUS, CRM Cognos, SAP.
• ServiceNow ticketing, SAS Communication tools, GSuite.