Information Technology Support Engineer

About the role

This position covers the installation, configuration and maintenance of computer hardware and software, as well as the repair and support of desktop and laptop equipment. It also includes network and CCTV setup, system monitoring and user support.

Key responsibilities

• Install, configure and maintain computer hardware and software (Windows OS, server OS, SAP and other applications).
• Repair and replace desktop and laptop equipment as needed.
• Set up and configure routers and wireless access points (Fortigate, MikroTik and others).
• Configure network printers, scanners and print sharing.
• Install and configure IP and analog CCTV (Dahua and Hikvision).
• Monitor and maintain computer systems, networks, backup servers and CCTV systems.
• Provide technical support and troubleshoot user computers, on site, by phone or via remote login.
• Create email accounts for new users in Microsoft Exchange, G Suite and Office 365.
• Maintain IT documentation and record IT asset usage.

Required profile

• Graduate with at least 1 year of experience in computer service and networking.
• Hardware and network certification; Microsoft Exchange experience is an advantage.
• Good communication skills with end users.

Required skills

• Installation and operation of computer operating systems, hardware and software.
• Network installation and configuration.
• Troubleshooting technical errors, hardware setup, software installation and network configuration.