IT Support Engineer – SaaS Technical Support

About the role

We are looking for an IT Support Manager to manage technical support for our SaaS products, including customer demos, product trials, implementation assistance, and after‑sales support. Location: Yangon, Myanmar.

Key responsibilities

• Conduct product demos and assist customers during trial periods.
• Provide technical support and resolve customer issues after sales.
• Coordinate with product/development teams for issue resolution.
• Support product configuration, user setup, and basic troubleshooting.
• Prepare user guides and provide customer training when required.
• Maintain good customer relationships and ensure timely issue resolution.