NOC Manager

About the role

GIF is looking for an experienced NOC Manager to lead network and system monitoring operations, incident management, service availability and operational performance. The role ensures that critical technology services are monitored effectively, incidents are handled promptly and operational teams work together to deliver reliable service. It suits someone with strong experience in NOC management, IT infrastructure, telecommunications, digital financial services or other business-critical technology environments.

Key responsibilities

• Lead and manage daily NOC operations, including monitoring, incident handling, escalation and operational reporting.
• Establish and maintain monitoring procedures, incident management processes, escalation matrices and shift handover standards.
• Ensure continuous monitoring of network connectivity, servers, infrastructure, applications and service availability.
• Coordinate incident response with software development, infrastructure, cybersecurity, database and IT operations teams.
• Oversee major incident management, root-cause analysis and corrective and preventive actions.
• Monitor performance against SLAs, KPIs and service availability targets, and improve on recurring incidents and operational risks.
• Manage staffing, shift coverage, workload distribution and team performance.
• Prepare and present operational reports on incidents, availability, response and resolution times and improvement initiatives.
• Collaborate with management and stakeholders on operational readiness, business continuity and service reliability.
• Develop team capabilities through coaching, knowledge sharing and continuous improvement.

Required profile

• Bachelor's degree in Information Technology, Computer Science, Computer Engineering, Telecommunications or a related field.
• Substantial experience in NOC, network operations, IT infrastructure or technology service management, including leading a technical operations team.
• Experience managing incidents, escalations, service-level targets and operational reporting.
• Experience in fintech, banking technology, digital financial services, telecommunications or similar business-critical environments is highly desirable.
• Strong leadership, analytical, decision-making and stakeholder management skills; calm under pressure.

Required skills

• Networking, servers, operating systems, application monitoring and IT service availability.
• Familiarity with monitoring platforms, ticketing systems and IT service management practices.