Junior NOC Engineer

About the role

Global Innovation Finance (GIF) is looking for motivated, technically capable Junior NOC Engineers to join its technology operations team. Candidates should have hands-on experience in IT support, networking, system monitoring or technical operations and be ready to build a career in network and system operations. The role helps keep digital services reliable by monitoring availability, spotting issues, doing initial troubleshooting and coordinating incident escalation.

Key responsibilities

• Monitor network connectivity, servers, systems and service availability using designated monitoring tools.
• Identify and respond to system alerts, network interruptions, performance issues and other technical incidents.
• Perform initial troubleshooting and escalate unresolved issues to the appropriate technical teams.
• Record, update and track incidents in the designated ticketing or reporting system.
• Coordinate with infrastructure, network, software and IT operations teams to support timely incident resolution.
• Conduct routine system health checks and follow established monitoring procedures.
• Maintain accurate shift handover notes, incident logs and operational reports.
• Follow operational procedures and security requirements.

Required profile

• Diploma or bachelor's degree in IT, Computer Science, Computer Networking, Telecommunications or a related field.
• Hands-on experience in IT support, network support, NOC operations, system administration or technical troubleshooting.
• Good analytical thinking, attention to detail and problem-solving skills.
• Responsible, proactive and willing to learn in a fast-paced technical environment.
• Willingness to work rotating shifts, including nights, weekends and public holidays.

Required skills

• Basic to intermediate knowledge of TCP/IP, DNS, routing, switching and network connectivity.
• Familiarity with Windows and/or Linux.
• Experience with monitoring tools, network troubleshooting or handling support tickets is an advantage.