Customer Service Clerk – Shipping & Logistics

About the role

The Customer Service Clerk supports daily customer service operations in the Customer Service Department, handling shipping-related documentation, coordinating with internal departments and customers, and performing administrative tasks. The office is located in the Kan Thar Yar Office Tower, Mingalar Taung Nyunt Tsp.

Key responsibilities

• Handle LCL, FCL and air imports, including sending arrival notices and shipping advices for import shipments.
• Follow up on LCL imports and contact local consignees and overseas agents to track shipments.
• Solve client issues, communicate smoothly with clients and colleagues, and support team members.
• Support other departments with shipment follow-up and act as the main contact point for clients, overseas agents and shipping lines where needed.
• Check vendor invoices and arrange payments, check ERP data entry, and report shipment follow-ups to the Team Manager.

Required profile

• At least 1 year of experience in the forwarding industry is preferred but not mandatory; fresh graduates are welcome.
• Must be under 28 years of age.

Required skills

• Proficiency in Microsoft Word, Excel and PowerPoint.
• Experience with Outlook for email communication.

What we offer

• Competitive salary with KPI bonus and annual bonus.
• Seasonal, education and ferry allowances.
• Professional growth opportunities in a collaborative environment.

Working hours are Monday to Friday, 8:30 AM to 5:00 PM, with Saturday, Sunday and public holidays off. To apply, send your CV and expected salary by email.