Training Manager – Retail

About the role

This Training Manager position covers training across retail operations, from onboarding new employees to coaching store staff. The role works closely with Retail Operations Managers and Branch Managers to align training with business goals such as customer satisfaction, sales targets and shrinkage control.

Key responsibilities

• Conduct training needs analysis by reviewing store performance metrics and audit results.
• Develop annual training plans and schedules aligned with business priorities.
• Design and maintain training materials, SOPs, manuals, presentation decks and assessment tools.
• Build role-specific programmes covering customer service, product knowledge, visual merchandising, POS operations, cash handling, stock and inventory management, loss prevention and shrinkage control, plus leadership and store management for supervisors and managers.
• Lead onboarding and refresher training, and run on-the-job training and floor coaching during store visits.
• Evaluate training effectiveness and follow up on post-training performance.
• Prepare regular training reports and present findings to management.

Required profile

• Bachelor's degree in Business Administration, Management, HR or a related field.
• 3-5 years in retail training (Training Manager, Assistant Manager or Senior Trainer).
• Supermarket, hypermarket or convenience store experience strongly preferred.
• Proven track record in instructional design, frontline training and coaching.
• Willingness to travel to retail branches and stores as needed.

Required skills

• Curriculum development, training evaluation and MS Office (PowerPoint, Word, Excel)
• Strong presentation, public speaking and communication skills
• Analytical, problem-solving and organisational skills