Solutions Analyst - IT Department

About the role

The IT department of a Yangon bank is hiring a Solutions Analyst. The role covers analysing business processes, recommending and implementing improvements, managing change and vendor relationships, and supporting end users. Applications close on 28 November 2026.

Key responsibilities

• Analyse current business processes and identify opportunities for optimisation, then recommend and implement process improvements.
• Develop and execute change management plans and communicate changes to all stakeholders.
• Work with finance, marketing and operations teams to align IT solutions with business goals, and facilitate collaboration across departments.
• Develop and deliver training materials and sessions for end users, and provide ongoing support and troubleshooting.
• Act as a liaison between business users and third-party vendors, and evaluate and manage vendor relationships and contracts.
• Gather business requirements, prepare business requirement documents, and perform UAT testing with stakeholders.
• Collaborate with the solutions coordinator on project plans, timelines, tasks and resource allocation.

Required profile

• At least 3 years of experience in business analysis.
• Proficiency in English.
• Knowledge of banking and insurance workflows is preferable.
• University degree in an IT-related field; a project management certification is an added advantage.
• Ability to handle work pressure, communicate well in the workplace, and learn workflows and procedures quickly.