Senior Specialist, IT Engineer

About the role

The IT Engineer supports the organization's IT infrastructure, networks, end-user computing environment and enterprise systems, ensuring reliable, secure and effective IT services. The role works with regional teams, vendors and business stakeholders and offers exposure to networking, Microsoft 365, IT support and infrastructure projects. The position is based in the office.

Key responsibilities

• Manage and support enterprise LAN, Wi-Fi, SD-WAN, internet and network security infrastructure.
• Administer and troubleshoot Cisco routers, switches, Aruba wireless networks and Zscaler services.
• Manage Genesys voice systems and coordinate with telecom providers for service reliability.
• Provide Microsoft 365 administration, user support and troubleshooting.
• Deliver end-user support, including laptop imaging, hardware and software troubleshooting and incident resolution.
• Maintain office IT systems such as CCTV, fingerprint access systems, printers and meeting room technology.
• Monitor, troubleshoot and optimize network and infrastructure performance.
• Manage IT vendors, service providers, contracts and escalations.
• Collaborate with regional IT teams on infrastructure projects, deployments and technology initiatives.
• Ensure compliance with corporate security policies, standards and best practices.
• Manage IT service requests, incidents, changes and problems through ServiceNow.
• Assist in IT budgeting, asset lifecycle management, procurement and cost optimization.

Required profile

• Bachelor's degree in Information Technology, Computer Science, Engineering or a related field.
• 3+ years of experience in IT infrastructure, networking or technical support.
• Hands-on experience with Cisco networking, Aruba Wireless, SD-WAN, Zscaler, Microsoft 365 and ServiceNow.
• Strong troubleshooting, communication, stakeholder management and project coordination skills.

Preferred qualifications

• Experience in network security, end-user computing support, vendor and telco management and IT service management.
• Knowledge of IT budgeting and asset management.