Senior Business Analyst - Payment Operations

About the role

Global Innovation Finance (GIF) is looking for an experienced Business Analyst to work on payment processes and operations. The role covers end-to-end payment flows, requirement gathering, incident investigation, testing coordination and mentoring junior analysts.

Key responsibilities

• Analyze and document end-to-end payment processes, from transaction initiation through authorization, routing, clearing, settlement and reconciliation.
• Gather business and operational requirements from banks, payment service providers, merchants and internal stakeholders.
• Prepare Business Requirement Documents (BRD), Functional Requirement Specifications (FRS), process flows, user stories and acceptance criteria.
• Monitor application-level payment operations, transaction status, exception handling and reconciliation.
• Investigate failed, pending, duplicate, reversed, refunded and disputed transactions with operational and technical teams.
• Coordinate incident analysis, root cause analysis, corrective and preventive actions.
• Support bank onboarding, digital wallet and payment gateway integration, and new payment product implementation.
• Coordinate UAT, regression testing, end-to-end testing and production readiness validation.
• Support operational handover, SOP development, transaction monitoring requirements and incident escalation procedures.
• Maintain transaction lifecycle documentation, business rules, API mapping requirements and operational dashboards.
• Work with security, compliance and risk teams on regulatory and payment scheme requirements.
• Lead business analysis activities, mentor junior analysts and communicate operational risks to management.

Required profile

• Bachelor's degree in Computer Science, Information Technology, Business Information Systems, Banking, Finance or a related field.
• 5+ years of relevant experience in business analysis, banking applications, payment operations or financial technology.
• Experience in at least one of: card payment systems, payment switches, digital wallets, QR payments, mobile banking or payment gateways.