Reservations Officer (Hybrid)

About the role

Pipeline Lab Myanmar is hiring a Reservations Officer for a full-time hybrid position based in Yangon, with some flexibility to work from home. The office is located in Ahlone Township. The role covers reservations and bookings (air tickets and hotel reservations), handles customer inquiries and provides accurate information on services, schedules and pricing.

Key responsibilities

• Manage reservations and bookings, including airline tickets and hotel reservations
• Handle customer inquiries and resolve customer issues
• Provide accurate information on services, schedules and pricing
• Coordinate airline ticketing and related travel arrangements
• Ensure reservation changes and cancellations are processed correctly
• Maintain up-to-date records in booking systems
• Support sales initiatives by recommending suitable options and collaborate with internal teams for a seamless customer experience

Required profile

• Strong reservations and airline ticketing skills, with experience using booking and reservation systems
• Excellent customer service skills, including problem-solving and client relationship management
• Clear verbal and written communication skills
• Basic sales skills, able to identify customer needs and recommend services
• Attention to detail, accuracy in data entry and good organisational skills
• Ability to work independently in a hybrid environment in Yangon
• Prior experience in travel, airline or hospitality is beneficial; a diploma or degree in Business, Tourism or a related field is an advantage

What we offer

• Flexible working environment, with working hours and days off considered according to duty calls
• Allowance and benefits negotiable depending on experience and commitment

Candidates interested in the position can apply by sending their CV to the company.