Operation Assistant Manager – Own Shop Management

About the role

The Operation Assistant Manager will oversee the performance of nationwide own‑shop locations, ensuring sales targets, inventory accuracy and key performance indicators are met. You will act as a bridge between shop point‑of‑contact leaders and regional management, driving operational excellence across the network.

Key responsibilities

• Manage own‑shop operations, sales, inventory visibility and budget on a national scale.
• Guide and support Shop PICs to achieve smooth daily operations and KPI goals.
• Coordinate with State & Regional PICs to resolve operational issues.
• Monitor shop performance, customer service standards and compliance.
• Deliver training, coaching and mentorship to shop staff.
• Lead specific projects and execute additional duties assigned by senior management.

Required profile

• Bachelor’s degree in any discipline.
• 4‑5+ years of retail or telecom experience.
• Proven experience in team supervision and management.
• Strong knowledge of retail/telecom operations and KPI management.
• Excellent analytical, planning, problem‑solving and communication abilities.

Required skills

• Microsoft Excel
• Microsoft PowerPoint