MEAL Team Leader - Hpa-An

About the role

NRC runs a Southeast Myanmar Complaints and Response Mechanism (CRM) administered through a mobile phone hotline, managed by the Monitoring and Evaluation team and supported by the country office. The hotline lets community members and people in need give feedback, complaints, requests for services or assistance, which NRC handles and responds to directly or refers to local service providers. The MEAL Team Leader in Hpa-An manages the line of staff reporting to them and supports the accountability side of the mechanism.

Key responsibilities

• Line management of directly reporting staff, including performance management, goal setting aligned to country strategy and follow-up and support.
• Workforce planning, recruitment, staff induction and development, and duty of care.
• Support colleagues with accountability responsibilities, develop MEAL training and coach new MEAL Officers or Technical Assistants to meet NRC standards.
• Contribute to the induction of new staff in CFM processes and help make the CFM and referral system accessible to the most needy beneficiaries.
• Adhere to NRC policies, tools, handbooks, guidelines and donor and project requirements.
• Prepare and submit monthly reports and analysis, and keep soft and hard documents properly filed.
• Provide inputs to the Area Office and Country Office, coordinate with the Community Committee and partners on CFM functioning.

Required profile

• At least 4 years of experience in an international NGO, preferably in an emergency or post-conflict setting, in MEAL, beneficiary reception and counselling, CFM or a related field.
• Previous experience handling sensitive feedback and referrals.
• Ability to present data clearly, identify trends and build the capacity of colleagues, including local partners, through training and mentoring.
• Knowledge of international standards and protection principles desirable but not essential; experience in complex and volatile contexts desirable but not essential.
• Understanding of LF and project indicators for internal and donor reporting required.
• Fluency in English; other languages are an asset.

Required skills

• Computer skills, including MS Office (Word, Excel and Power BI) or other analysis tools.