IT Applications Specialist

About the role

DKSH Myanmar is looking for an IT Applications Specialist to support, maintain and improve the business applications used by the company. The role covers application support, incident resolution, user guidance, testing, documentation and coordination with regional IT, business users and vendors to keep applications running smoothly.

Key responsibilities

• Provide day-to-day support for business applications, including incident analysis, troubleshooting, issue resolution and user guidance.
• Monitor application performance and availability, escalate critical issues and follow up until resolved.
• Coordinate with business users, regional IT teams, vendors and support partners on application changes, enhancements and problem resolution.
• Support user access management, role assignment and application configuration in line with company policies and controls.
• Take part in testing such as user acceptance testing, regression testing and post-implementation validation.
• Prepare and maintain support documentation, user guides, work instructions and support records.
• Assist with application rollout, system upgrades, data validation, training and business process improvement.
• Handle incidents, service requests and change requests according to IT service management processes and agreed timelines.

Required profile

• Bachelor's degree in Computer Science, Information Technology, Information Systems, Business Information Systems or a related field.
• Experience supporting business users, coordinating with vendors, handling service requests and incidents, preparing documentation and taking part in testing or rollout activities.
• Experience in distribution, logistics, sales, finance, supply chain or shared service environments is an advantage.
• Able to work with local business users, regional IT teams and external vendors in a structured, service-oriented way.

Required skills

• Good understanding of business applications, application support, incident management, change management and user access administration.
• Knowledge of ERP, CRM, DMS, reporting, workflow or other enterprise application environments is preferred.
• Basic knowledge of databases, SQL queries, application interfaces, data validation and reporting concepts.
• Analytical, troubleshooting, documentation, communication and stakeholder management skills.
• Additional certification or training in IT service management, application support, database/reporting or project coordination is an advantage.