Assistant Agency Manager (Mandalay)

About the role

The Assistant Agency Manager supports agency growth, agent development and overall business performance in Mandalay. Working closely with Agency Directors, team leaders and agents, the role provides hands-on coaching, performance monitoring and operational support so that agencies expand sustainably. It contributes to recruitment, activation, retention and performance improvement, and offers exposure to agency management, leadership development and business operations.

Key responsibilities

• Support team leaders and agents, act as a business successor to the Agency Director and improve agent quality, retention and sales results.
• Focus on recruitment, monitor the recruitment pipeline, assist with candidate selection and onboarding, and track referral sales performance.
• Monitor agency activity, identify underperforming leader groups early and run daily, weekly and monthly improvement plans.
• Coach and accompany agents in the field, and monitor new agent development.
• Track production and activity metrics, follow up on action plans with leaders, and gather agent feedback.
• Coordinate agency meetings and events, ensure compliance and process adherence, and provide back-end operational support such as NB, UW and IT support and market surveys.

Required profile

• Bachelor's degree in Business Administration, Sales Management or a related field.
• 1-3 years of experience in sales management, agency management, recruitment or business operations.
• Strong analytical and reporting skills, excellent communication and interpersonal abilities.
• Ability to manage multiple priorities in a fast-paced environment.
• Preferred: experience in the insurance or financial services industry.

Required skills

• Proficiency in Microsoft Excel, PowerPoint and other Microsoft Office applications.