Business Development Officer - Customer Relationship

About the role

We are seeking a Business Development Officer to build trust‑based relationships with school owners, principals and academic leaders, ensuring client success and driving revenue growth.

Key responsibilities

• Develop and maintain relationships with school owners, principals and academic leaders through regular on‑ground visits.
• Own client issues from identification to resolution, coordinating with the Academic team to meet commitments.
• Monitor account health, identify at‑risk clients early and support renewal conversations.
• Identify upselling and cross‑selling opportunities based on client needs to expand revenue.
• Act as the bridge between clients and internal teams to ensure smooth service delivery.

Required profile

• Prefer prior volunteer experience in sales, client relationship handling, networking, B2B or public relations.
• Highly energetic with a keen interest in communication and CRM.
• Willingness to travel for business meetings and events.
• Self‑motivated, results‑driven and able to work independently.
• Excellent verbal and written communication skills.

Required skills

• Gsuite
• CRM

What we offer

• Professional development training
• Personal development training
• Bonus and incentive scheme
• Quick promotion based on performance