Vendor Experience Associate

About the role

As a Vendor Experience Associate you will be the primary point of contact for our restaurant partners, ensuring their queries are resolved quickly and their experience with foodpanda remains positive. You will work closely with internal teams to monitor performance, drive improvements and strengthen vendor relationships.

Key responsibilities

• Handle an average of 250 vendor‑related calls per month, addressing a wide range of inquiries and concerns.
• Provide comprehensive support for all vendor issues, ensuring timely and effective resolution.
• Monitor, evaluate, and oversee vendor performance, identifying opportunities for improvement and ensuring compliance with service standards.
• Implement initiatives to improve Vendor Satisfaction (VSAT) and foster stronger vendor relationships.
• Coordinate with the appropriate internal team or PIC to relay vendor pain points and give advance notice of upcoming changes.

Required profile

• Bachelor’s degree in Business Administration, English or a related field (preferred).
• 1–2 years of experience in a call‑center or customer‑service environment; prior call‑center experience is a plus.
• Proactive, self‑motivated and target‑driven.
• Excellent English communication skills with the ability to follow standard procedures.
• Experience in FMCG, retail or telecommunications is an advantage.

Required skills

• Proficiency with G Suite.
• Familiarity with Salesforce (plus).