TowerCo SLA Officer
Telecom International Myanmar · Rangoun
Job description
About the role
We are seeking a TowerCo SLA Officer to join our NOC – Technical Center. The role involves managing SLA portfolios, validating outages, and ensuring accurate reporting for TowerCo services.
Key responsibilities
- Manage assigned TowerCo SLA portfolios end‑to‑end.
- Validate outages, root‑cause analysis, restoration times, and incident responsibility.
- Review SLA violations and exclusion requests.
- Calculate SLA penalties and deductions.
- Conduct monthly SLA reconciliation and dispute management.
- Support invoice verification and SLA reporting.
- Monitor TowerCo performance and identify recurring issues.
Required profile
- Bachelor’s degree in Telecommunications, Electronics, Electrical Engineering, IT, Computer Science, or a related field.
- 1–3 years of experience in Telecom, NOC, O&M, TowerCo, or SLA management (preferred).
- Strong analytical, problem‑solving and data‑validation abilities.
- Good understanding of SLA, outage management, RCA, and reconciliation processes.
- Proficient written and spoken English.
- Detail‑oriented and able to meet monthly deadlines.
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Published 9 hours ago
Expires 1 month from now
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Telecom International Myanmar
Rangoun
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