MEAL Team Leader - Hpa-An

About the role

NRC Myanmar runs a Southeast Myanmar Complaints and Response Mechanism (CRM) administered through a mobile phone hotline managed by the Monitoring and Evaluation team. The Community Feedback Mechanism (CFM) gives participants and people in need a way to give feedback on NRC activities, complaints, information and requests for assistance, which NRC handles and responds to directly or refers to local service providers. The MEAL Team Leader in Hpa-An leads the team supporting this mechanism.

Key responsibilities

• Manage directly reporting staff: performance management, clear goals aligned to country strategy, and support their achievement
• Lead workforce planning, recruitment, staff induction and development, and ensure Duty of Care
• Support colleagues with accountability responsibilities, develop MEAL training and coach new MEAL Officers and Technical Assistants to meet NRC standards
• Contribute to the induction of new staff in CFM processes
• Follow NRC policies, tools, handbooks, guidelines and donor and project requirements
• Prepare and submit monthly reports and analysis
• Keep soft and hard documents properly filed
• Provide inputs to Area Office and Country Office so the CFM and referral system remain accessible to the most needy beneficiaries
• Coordinate with the Community Committee and relevant partners and stakeholders on CFM functioning

Required profile

• At least 4 years of experience in an international NGO, preferably in an emergency or post-conflict setting, in MEAL, beneficiary reception and counselling, CFM or a related field
• Previous experience handling sensitive feedback and referrals
• Experience facilitating capacity building of diverse colleagues, including local partner agencies
• Ability to train, mentor and transfer knowledge to diverse audiences
• Understanding of LF and project indicators for internal and donor reporting
• Fluency in English; other languages are an asset

Required skills

• Clear presentation of data and identification of trends
• MS Office (Word, Excel, Power BI) or other analysis tools