Digital Sales Supervisor

About the role

Yangoods is looking for a motivated Digital Sales Supervisor to lead its online sales team within the Marketing department. The supervisor oversees sales across digital channels such as Facebook, TikTok, Viber, the company website and online marketplaces, working closely with the Marketing team to turn campaigns and leads into real sales. The position is full-time and reports to the Marketing Manager.

Key responsibilities

• Supervise and guide the daily work of the online sales team, set sales targets and track weekly and monthly performance
• Train and coach team members, plan work schedules and shifts, and develop sales scripts and promotional offers
• Ensure customer inquiries and online orders are handled promptly, maintain high service standards and resolve complaints
• Encourage upselling and cross-selling
• Work with Marketing to align campaigns and promotions with sales, share customer feedback and market trends, and manage the conversion of leads from ad campaigns
• Prepare daily, weekly and monthly sales reports, analyse sales data and recommend improvements
• Coordinate with Stock, Logistics and Order Fulfilment teams

Required profile

• Bachelor's degree in Business, Marketing, Management or a related field (or equivalent experience)
• 2 to 3 years of experience in online sales, e-commerce or digital sales
• Previous experience leading or supervising a team; Team Leaders and Senior Sales Executives are welcome to apply
• Good understanding of social commerce platforms such as Facebook Shop and TikTok Shop
• Strong sales, negotiation and communication skills; patient, customer-focused and a good problem solver
• Basic English reading, writing and speaking skills

Required skills

• Basic knowledge of Meta Ads or TikTok Ads
• Proficiency in MS Excel or Google Sheets for reporting
• Experience with CRM tools or sales tracking systems

What we offer

• Competitive salary based on experience
• Opportunity to grow in a fast-developing e-commerce business
• A supportive and collaborative team environment