Customer Service Representative

About the role

Ulink Assist Myanmar, a third-party administrator in Myanmar serving top insurers with claims reimbursement and related services, is looking for a skilled, detail-oriented Customer Service Representative to join its CSR team. The salary range is up to 500,000 MMK.

Key responsibilities

• Handle inbound and outbound calls, complaints and customer inquiries promptly
• Provide personalized service and document customer feedback to improve service
• Manage and update the customer database in the system
• Coordinate with the operations team to give customers the information they need
• Check emails from members and providers and mark them as acknowledged
• Update the status in the tracking file
• Take part in developing training processes and work with cross-functional teams
• Complete assigned tasks within deadlines and according to business needs

Required profile

• Bachelor's degree or equivalent
• Strong call center customer service experience
• Good communication skills with insured members by email or phone, in English and Myanmar
• Ability to work under pressure and collaborate in a team

Required skills

• Confident use of MS Office, email and the internet

What we offer

• Annual bonus
• Medical benefits
• Lunch provided twice a month
• Training provided
• Ferry provided
• Overtime wages
• Saturdays, Sundays and public holidays off, except when WFH overtime is required