Customer Service Assistant

About the role

AYA Pay is seeking a full‑time Customer Service Assistant to join its Yangon office. You will be the first point of contact for users, handling inquiries through phone, chat, and email while ensuring a smooth and positive experience with the mobile payment platform.

Key responsibilities

• Respond to customer questions about AYA Pay services, app features, and transactions via multiple channels.
• Resolve issues promptly, escalating complex cases to the appropriate internal teams.
• Document interactions, track recurring problems, and share insights to improve service quality.
• Collaborate with operations and technical teams to support a seamless customer journey.

Required profile

• Strong customer‑service mindset with the ability to maintain high satisfaction through empathy and solution‑oriented support.
• Excellent communication skills in Burmese; English proficiency is a plus.
• Organized, detail‑oriented, and reliable in following procedures and documenting interactions.

Required skills

• Basic technical aptitude and comfort using mobile apps and digital platforms.
• Ability to learn new tools quickly.