Account Manager - Key Accounts

About the role

VPS IT Solutions, a locally based Oracle Field Delivery Service Partner serving Myanmar banks, telcos, fintechs and enterprises, is hiring an Account Manager for its key accounts in Yangon. The role owns the day-to-day relationship, account planning and commercial follow-through on the Managing Director's key accounts and acts as his designated backup when he is unavailable. It reports to the Co-Founder and Managing Director.

Key responsibilities

• Act as the primary day-to-day contact for key accounts, including Tier 1 accounts such as Myanma Apex Bank, Wave Money, U9, ATOM and A Insurance, and build stakeholder maps and annual account plans.
• Hold monthly reviews for Tier 1 accounts and quarterly reviews for others, track renewals, SLAs and AMCs, and identify cross-sell opportunities.
• Prepare the MD for client meetings, attend key meetings, draft proposals and present client correspondence, and give weekly account status updates.
• Act as the MD's backup on key accounts within defined delegation limits, keeping account files current.
• Coordinate RFPs, RFQs and proposals, prepare quotations, follow up on purchase orders and collections, and maintain pipeline and forecast data.
• Advocate for the client internally, coordinate project status reports and escalations, handle complaints, and run annual client satisfaction checks.

Required profile

• Bachelor's degree in IT, Computer Science, Business or a related field; postgraduate qualification desirable.
• 3+ years in B2B IT sales, account management or client services, including enterprise accounts; experience with banks, telcos or fintechs desirable.
• Fluent Myanmar and strong professional English, written and spoken.
• Desirable: experience at a system integrator or Oracle partner, familiarity with server, storage, network, security, database and virtualization solutions, and man-day based service pricing.

Required skills

• Proposal and RFP coordination, quotations, contract and renewal tracking, pipeline reporting.
• Microsoft Office (Excel, PowerPoint, Word, Outlook) at an advanced level.
• CRM systems and AI productivity tools desirable.