Supermarket Branch Manager – Lead Store Operations

About the role

The Supermarket Branch Manager leads all aspects of store operations, driving profitability while ensuring a safe, clean, and customer‑focused shopping environment. You will oversee multiple departments, manage financial performance, and develop a high‑performing team.

Key responsibilities

• Direct day‑to‑day activities of all store areas (produce, deli, bakery, stock, cashiering, etc.) and enforce operational policies.
• Monitor inventory levels, manage receiving, and implement waste‑reduction strategies.
• Develop and control the annual budget, analyse sales and profit reports, and execute commercial initiatives to boost revenue.
• Recruit, train, schedule, and evaluate staff, fostering a collaborative and motivated workforce.
• Ensure exceptional customer service, promptly resolve complaints, and maintain the store’s reputation in the community.
• Guarantee compliance with health, safety, sanitation, and security regulations, and coordinate with maintenance for store upkeep.

Required profile

• Bachelor’s degree in Business Administration, Retail Management or related field (or equivalent experience).
• 3‑5+ years of management experience in a high‑volume grocery or retail environment.
• Proven leadership ability to delegate, coach, and motivate diverse teams.
• Strong commercial acumen with experience in budgeting, P&L analysis and expense control.
• Excellent organizational skills and a solid understanding of retail operations.

Required skills

• Budget management and financial reporting.
• Inventory control and stock management.
• Cash handling and reconciliation procedures.
• Knowledge of health, safety and sanitation standards.