Supermarket Branch Manager

About the role

The supermarket branch manager is responsible for running the entire store, covering operations, finance, team leadership and customer service. The role sits at the top of the store hierarchy and oversees all departments such as produce, deli, bakery, stock and cashiering.

Key responsibilities

• Oversee day-to-day operations of all store departments and develop and enforce operational policies to keep the store clean, safe and organized.
• Monitor stock levels, manage inventory control and oversee receiving of goods to minimize waste and avoid out-of-stock situations; coordinate with the maintenance team on repairs.
• Manage the branch's annual budget, control expenses and monitor overheads; analyze sales, revenue and profit reports to spot trends and opportunities.
• Implement business strategies and marketing plans to attract new customers and increase sales and profitability.
• Oversee cash handling and ensure accurate reconciliation of sales figures.
• Recruit, hire, train and supervise all store staff, including department managers; conduct performance evaluations, coaching and motivation, manage scheduling and attendance, and resolve internal personnel issues.
• Ensure all employees deliver excellent customer service, handle complaints promptly and professionally, and maintain a positive community reputation.
• Ensure compliance with local and national health, safety and sanitation laws, implement theft prevention and security procedures, and liaise with regulators when needed.

Required profile

• Bachelor's degree in Business Administration, Retail Management or a related field is often preferred by larger chains; an Associate's degree or significant experience may be accepted.
• Proven management experience (typically 3-5+ years) in a high-volume retail or grocery environment; previous experience as an Assistant Manager or Department Manager is a strong advantage.
• Inspirational leadership, able to delegate, coach, motivate and empower a diverse team.

Required skills

• Strong financial management skills, including budgeting, P&L analysis and expense control.
• Commercial acumen.