Student Service Officer

About the role

The Student Service Officer supports learners throughout their journey, ensuring class bookings, progress monitoring, and engagement activities are smoothly coordinated across our Yangon centres.

Key responsibilities

• Prepare individualized study plans and proactively monitor student progress to meet learning goals.
• Book and adjust classes according to school guidelines, coordinating with the CHoT for schedule changes.
• Conduct speaking‑center sessions and deliver multimedia lessons.
• Plan, teach, and promote social classes and centre events to boost student engagement.
• Maintain a professional, English‑only learning environment, conduct centre tours, and ensure compliance with school rules.
• Capture student feedback, escalate issues to Customer Experience, and support survey collection.
• Collaborate with Educational Consultants on internal revenue opportunities, manage end‑of‑course appointments, and encourage referrals.

Required profile

• Proficiency in English.
• Availability to work weekends.
• Proven experience in teaching or academic support roles.
• Strong communication, interpersonal skills and a customer‑focused mindset.
• Energetic, positive, and organized with high emotional intelligence.