Senior Operations Officer

About the role

Sampan Travel Myanmar, part of AEQUITAS Holdings, provides corporate travel management and travel services for businesses and individual travelers. It is looking for a Senior Operations Officer to join its team in Yangon. The role manages the day-to-day operation of guest journeys and keeps ground services running to Sampan's high standards.

Key responsibilities

• Manage the day-to-day operation of guest journeys, making sure all ground services are correctly booked, confirmed and delivered.
• Coordinate with guides, drivers and other suppliers so guests have a great experience.
• Maintain good working relationships with key suppliers and support supplier relationship management.
• Keep accurate records of supplier contracts, rates, product information, photographs and other operational data.
• Support the supplier contracting and review process, keeping current contracts, rates, licences and documentation up to date.
• Monitor supplier performance, pricing and service standards.
• Support the maintenance of security and emergency preparedness.
• Stay up to date with government, tourism and industry regulations and report relevant changes to management.
• Share detailed destination and supplier knowledge with the Sales & Consultancy team.
• Follow company procedures and standards, support ad-hoc tasks and special projects as assigned by management.

Required profile

• Fluency in written and spoken Burmese and English.
• Experience working in operations of logistics.
• Extreme attention to detail, ambition, energy, determination and a strong work ethic.
• Preferred: background in travel and tourism.