Resident Manager / Hotel Manager - Governor's Residence

About the role

The Resident Manager / Hotel Manager is responsible for the overall day-to-day operation and performance of Governor's Residence, ensuring exceptional guest experiences, operational excellence, employee engagement and the achievement of the hotel's financial and business objectives. The role suits a highly visible, hands-on and guest-focused leader who balances service excellence, commercial performance, people development, cost control and the preservation of the property's heritage identity.

Key responsibilities

• Lead the hotel as the key operational leader and second-in-command to the General Manager.
• Champion personalized, warm and high-quality hospitality for guests, VIPs and repeat guests.
• Drive operational and financial performance, including revenue, GOP, cost control, productivity and service quality.
• Lead and develop Heads of Departments and hotel teams, building a culture of teamwork, respect, integrity and innovation.
• Preserve and enhance the hotel's heritage, character, gardens, architecture and distinctive guest experience.
• Maintain high standards across Rooms, F&B, Housekeeping, Engineering, Security and all guest-facing operations.
• Work closely with Sales & Marketing and external partners to support business growth and guest loyalty.
• Be a hands-on, approachable leader present with both guests and employees.

Required profile

• Minimum 8-10 years of progressive hotel management experience.
• At least 3-5 years in a senior hotel leadership position such as Hotel Manager, Resident Manager, Operations Manager or Executive Assistant Manager.
• Experience in luxury, upscale, boutique, heritage or international-standard hotels is preferred.
• Strong experience managing multiple hotel departments and multicultural, multidisciplinary teams.
• Demonstrated experience in guest experience, financial management, people leadership and operational improvement.
• Available to work when needed, including weekends and holidays.

Required skills

• Good command of Myanmar and English; other languages are an added advantage.
• Excellent business writing skills, short, concise and precise.