Operation Coordinator (Senior Executive)

About the role

PayMe Solution is hiring a detail-oriented and proactive Operation Coordinator to support daily operations, coordinate cross-functional activities, monitor operational progress and ensure tasks are completed on time. The role works closely with the Operation Manager and covers regional managers, assistant managers, supervisors, CSO/CSS staff and the agent network team.

Key responsibilities

• Coordinate and follow up on daily operational tasks assigned by the Operation Manager.
• Coordinate activities among regional managers, assistant managers, supervisors, CSO/CSS staff and the agent network team.
• Monitor operation plans, field activities, enrollment progress, branch support needs and initiatives against agreed timelines.
• Arrange manpower, transportation, equipment, POSM and other resources with relevant departments before field activities.
• Follow up on operational requests to Finance, Admin, HR, IT/Data, Marketing/Brand and other departments.
• Maintain trackers for tasks, requests, pending issues, PICs, deadlines, status, escalations and closure.
• Collect, verify and consolidate daily, weekly and monthly operational data and prepare KPI reports.
• Monitor compliance with approved SOPs, operational controls, service standards and documentation, and report gaps to the Operation Manager.
• Prepare documents and data for meetings, record management decisions and action points, and escalate overdue tasks, data discrepancies, recurring issues and significant risks.

Required profile

• Bachelor's degree in Business Administration, Management, Finance or a related field.
• 2-3 years of experience in Operations, Project Coordination, Administration or a similar role.
• Willingness to travel for field operations and to manage multiple tasks under pressure.

Required skills

• Strong coordination, follow-up, reporting and task-tracking skills.
• Knowledge of SOPs, operational reporting and KPI monitoring.
• Proficiency in Microsoft Office, especially Excel, Word and PowerPoint.

To apply, candidates contact the company directly by email or phone.