Junior Customer Service Executive (Transport, Logistics)

About the role

We are looking for a Junior Customer Service Executive to support our transport and logistics operations. You will act as the primary liaison between customers, drivers, and internal teams to ensure smooth order fulfillment and timely deliveries.

Key responsibilities

• Log customer orders and coordinate with Transport, Maintenance, and 3PL providers for vehicle scheduling and deliveries.
• Ensure on‑time truck dispatch, manage SEZ gate passes, and handle customer‑driver communication for documentation and issue resolution.
• Assist with invoicing, expense logging, and provide backup support when the main CSE is unavailable.
• Prioritize high‑demand customers, deliver personalized support, and address concerns promptly.
• Maintain accurate records and help prepare delivery and customer‑feedback reports.

Required profile

• Bachelor’s degree in Logistics, Supply Chain Management, Business Administration, or a related field.
• 1‑3 years of experience in fleet management or a similar role.
• Strong communication skills, reliable, and able to work independently.
• Adaptable to change, able to resolve issues without constant supervision.

Required skills