Account Manager

About the role

BEYOND 360 is a BrandTech agency combining branding, marketing and technology, founded in Myanmar in 2018. As Account Manager you will be the primary client success owner for assigned accounts, managing client relationships, overseeing project delivery and meeting client expectations, business objectives and agreed service standards. You will work closely with the Account Director and department leaders, lead assigned Account Team members and monitor project budgets.

Key responsibilities

• Manage day-to-day client relationships, act as the main account contact and lead client meetings and account updates
• Translate client objectives into briefs, review and approve them, and coordinate Creative, Strategy, Digital, Technology and other teams
• Develop project plans, track progress and resolve routine project issues, escalating major risks to the Account Director
• Lead Account Team members, monitor budgets and service quality, and prepare regular account reports
• Coordinate billing with Finance, support invoicing and follow up on outstanding payments
• Follow account management SOPs and document approvals, scopes and commercial arrangements

Required profile

• Minimum 4 years of experience in account management, client servicing, project management or a related agency role
• Proven experience managing client accounts and complex projects independently
• Experience managing integrated campaigns and coordinating across several internal departments
• Demonstrated leadership of junior account team members
• Bachelor's degree in Marketing, Business, Communications, Advertising or a related field preferred

Required skills

• Strong client relationship management, communication and negotiation skills
• English and Burmese; proficiency in Microsoft Office, Google Workspace and project management tools
• Commercial awareness of budgets, quotations, vendor costs and billing