Specialist, IT Applications

About the role

Responsible for supporting, maintaining, and improving business applications used by DKSH in Myanmar. The role includes incident resolution, user guidance, testing, documentation, and coordination with regional IT, business users, and vendors.

Key responsibilities

• Provide day‑to‑day support for business applications, including incident analysis, troubleshooting, issue resolution, and user guidance.
• Monitor application performance and availability, escalating critical issues and following up until resolution.
• Coordinate with business users, regional IT teams, vendors, and support partners for application changes, enhancements, and problem resolution.
• Support user access management, role assignment, and application configuration in line with company policies.
• Participate in testing activities such as user acceptance testing, regression testing, and post‑implementation validation.
• Prepare and maintain application support documentation, user guides, work instructions, and support records.
• Assist in application roll‑out, system upgrades, data validation, training, and business process improvement initiatives.

Required profile

• Good understanding of business applications, support processes, incident and change management, and user access administration.
• Bachelor’s degree in Computer Science, IT, Information Systems or related discipline.
• Experience supporting business users, coordinating with vendors, handling service requests/incidents, preparing documentation, and participating in testing or system roll‑out.
• Experience in distribution, logistics, sales, finance, supply chain, or shared‑service application environments is an advantage.

Required skills

• Basic knowledge of databases and SQL queries.
• Familiarity with ERP, CRM, DMS, reporting, and workflow applications.
• Strong analytical, troubleshooting, documentation, communication, and stakeholder management abilities.