Senior Executive, Client Management Support

About the role

The Senior Executive, Client Management Support leads a team of Client Support Executives to ensure high‑quality, timely assistance for Client Managers. You will design and optimise processes, coach your team, and act as the primary escalation point for operational issues.

Key responsibilities

• Deliver client support outputs on time and with zero errors.
• Maintain SLA adherence, internal stakeholder satisfaction, and measurable workflow efficiency.
• Design, implement, and continuously improve client support processes and workflows.
• Ensure accuracy, completeness, and compliance of all client‑related documentation and reporting.
• Enable Client Managers through a structured buddy system and timely information flow.
• Define, track, and report process KPIs and service metrics.
• Identify inefficiencies, risks, and improvement opportunities.
• Support client onboarding readiness from a system and process perspective.
• Lead, coach, and performance‑manage Client Support Executives, allocating workload across multiple clients.

Required profile

• Diploma or Bachelor’s degree in Business Administration, Operations, or a related field.
• 3–5 years of experience in client operations, support, or coordination.
• 2+ years of team leadership or supervisory experience (preferred).

Required skills

What we offer

• Opportunity to work for a global market expansion specialist.
• Flexible work arrangements and an entrepreneurial environment.
• Career growth and the chance to make a meaningful impact.