Payment Operations Officer

About the role

Global Innovation Finance (GIF) is hiring a Payment Operations Officer in Yangon, Myanmar, to support and manage day-to-day payment operations. The role covers monitoring transactions, investigating exceptions, reconciling records, coordinating settlements and resolving operational issues. It is a full-time position requiring 2-4 years of experience, with shift or on-call participation depending on operational needs.

Key responsibilities

• Monitor payment transactions, dashboards and alerts to spot failed, pending, timed-out, duplicate or inconsistent transactions.
• Investigate transaction exceptions using approved portals, reports and logs, and coordinate technical investigations with Application Operations.
• Perform daily transaction matching and reconciliation against bank or payment partner reports, track exceptions and escalate unresolved issues before cut-off times.
• Monitor settlement status and coordinate settlement discrepancies or delays with Finance and payment partners.
• Process refund, reversal and dispute requests within approved procedures, authorization limits and maker-checker controls.
• Resolve payment cases with banks, payment partners, Finance, technical teams and customer support, create incident tickets and close cases after verification.
• Escalate service interruptions, unusual patterns and suspected fraud, and prepare daily operational reports.
• Maintain procedures, escalation contacts, checklists and shift handover records, and take part in UAT, cutover rehearsals and post-go-live support.
• Identify recurring issues and recommend improvements, and handle customer and payment data securely.

Required profile

• Bachelor's degree in Finance, Accounting, Business Administration, Information Technology or a related field; equivalent practical experience may also be considered.
• 2-4 years of experience in payment operations, banking operations, transaction processing, settlement or financial services.
• Good understanding of payment lifecycles, reconciliation, settlement, refunds, reversals and disputes.
• Experience investigating discrepancies and coordinating resolution with banks, partners or technical teams.
• Willingness to work shifts or on-call.

Required skills

• Good Microsoft Excel, including VLOOKUP/XLOOKUP, Pivot Tables and data comparison.
• Analytical thinking, numerical accuracy and strong attention to detail.
• Communication, coordination and case-management skills.