Manager, Technician Department

About the role

Alibaba Amusement is looking for an experienced Manager to oversee the Technician Department, covering Technical Operations, Logistics, Warehouse and Service Center functions. The manager leads teams, ensures effective use of company resources and keeps departmental operations running efficiently.

Key responsibilities

• Oversee daily operations of the Technician, Logistics, Warehouse and Service Center functions.
• Lead and supervise Assistant Managers and their teams, coordinating towards departmental objectives.
• Develop operational plans, set departmental KPIs and monitor performance.
• Supervise preventive maintenance, equipment troubleshooting, repairs and breakdown management.
• Coordinate machine dispatch, transportation, loading, unloading and equipment tracking.
• Monitor warehouse operations, inventory records, stock control and equipment management through ERP software.
• Manage departmental budgets, operating expenses, manpower planning and resource allocation.
• Coordinate with other departments to improve processes and resource use.
• Evaluate performance, submit reports and improvement recommendations to management.
• Ensure compliance with company policies, SOPs, workplace safety standards and procedures.

Required profile

• Bachelor's degree; Engineering, Business Administration or Management preferred.
• Minimum 5-8 years of experience in Technical Operations, Engineering, Logistics, Warehouse or Operations Management.
• Previous managerial or supervisory experience leading teams and managing multiple functions.
• Good knowledge of electrical and mechanical maintenance, preventive maintenance, troubleshooting and repair.
• Strong understanding of warehouse operations, inventory management and stock control.
• Knowledge of budget management, cost control, manpower planning and KPI monitoring.

Required skills

• Practical experience with ERP software and operational management systems.
• Proficiency in Microsoft Office, especially Excel, for preparing and analysing reports.
• Leadership, communication, coordination and problem-solving skills.
• Ability to handle multiple responsibilities, make decisions and work under pressure.

Working hours are 9:00 AM to 5:00 PM, Monday to Friday, with half days on Saturday and holidays off. Interested candidates apply by sending an updated CV to the company's HR recruitment team.