Functional Support Consultant

About the role

We are looking for a Functional Support Consultant to lead the implementation and post‑go‑live support of our HRMS solutions for clients in Myanmar. The role combines project coordination, system configuration, training, and issue resolution to ensure successful deployments.

Key responsibilities

• Review client requirements, sales handover documents and define implementation scope.
• Analyze project timelines, resource allocation and assign ownership to internal teams.
• Organise client kick‑off meetings, establish communication channels and configure HRMS modules to match business needs.
• Deliver projects following the defined methodology, ensuring on‑time go‑live.
• Identify customisation needs and coordinate with product and development teams.
• Plan and conduct HRMS training sessions, both online and onsite, providing user guides and system access information.
• Support clients during go‑live and post‑implementation stabilisation, investigating issues and collaborating with QA and development for resolution.
• Prepare Business Requirement Documents (BRD) and Functional Requirement Documents (FRD), and perform end‑to‑end User Acceptance Testing (UAT).
• Collect, review and validate client feedback before production release.
• Maintain strong client relationships throughout the implementation and support lifecycle.

Required profile

• Bachelor’s degree in Human Resources, Information Technology, Business Administration or a related field.
• 2–3 years of experience in HRMS or ERP implementation, business analysis or software consulting.
• Proven experience preparing BRD, FRD and UAT documentation.
• Excellent analytical, problem‑solving and troubleshooting abilities.
• Strong presentation, training and communication skills.
• Ability to manage multiple implementation projects simultaneously.
• Customer‑focused mindset with solid stakeholder management.

Required skills

• HRMS configuration and implementation.
• ERP and SaaS solution experience.
• Documentation skills: BRD, FRD, UAT.
• Training delivery and user support.

What we offer

• Negotiable salary.
• Phone bill allowance.
• Transportation allowance.
• Lunch provided.
• Attendance bonus.