ERP Specialist

About the role

The company seeks an ERP Specialist to support users, manage workflows, and ensure smooth operation of ERP modules across sales, purchasing, and inventory. The role involves on‑site support, travel to branches, and participation in on‑call rotations.

Key responsibilities

• Support ERP users, manage access rights, and prioritize issues in Sales/POS, Purchasing & Inventory workflows.
• Liaise with ERP vendor/developers for troubleshooting, enhancements, integrations, and follow‑up.
• Coordinate UAT, data migration checks, defect tracking, and provide on‑site deployment and go‑live support.
• Travel to regional branches for setup, training, and urgent incident handling, including after‑hours support.
• Maintain SOPs, forms, user guides, and status reports.

Required profile

• Diploma or Bachelor’s degree in IT, Information Systems or related field.
• 2–3 years of experience in ERP application support, business systems or implementation.
• Understanding of retail, POS, purchasing and inventory workflows with ability to test and explain system behavior.
• Professional English communication skills; Chinese is a plus.

Required skills

• Strong Excel proficiency.
• ERP application support and troubleshooting.
• Documentation and user guide creation.

What we offer

• Special allowance, overtime payment, salary adjustment and annual bonus.
• Accommodation, lunch, ferry service, and happy‑hour snacks.
• Birthday celebrations, career development training and promotion opportunities.
• Leave refund.