Associate, Account Management

About the role

We are looking for an Associate in Account Management to build and maintain strong relationships with restaurant partners, ensuring mutual growth on the foodpanda platform. You will serve as the primary point of contact, providing tailored support to help partners achieve their business objectives.

Key responsibilities

• Build and maintain strong relationships with restaurant partners.
• Serve as the primary point of contact, offering tailored support.
• Monitor partner performance and provide actionable insights.
• Proactively address and resolve issues in collaboration with internal teams.
• Pitch and negotiate monthly promotional campaigns to boost visibility and sales.
• Guide partners in using platform advertising tools effectively.
• Identify and propose win‑win solutions aligning partner needs with company goals.

Required profile

• Proven experience in account management or customer relationship management.
• Strong communication and interpersonal skills.
• Analytical mindset with ability to interpret data and provide insights.
• Proactive problem‑solving skills and ability to work under pressure.
• Strong organizational skills with ability to handle multiple tasks and prioritize.
• Team‑oriented attitude with willingness to collaborate across departments.