Account Manager

About the role

The Account Manager is the Client Success Owner for assigned accounts, working full-time and onsite in Yangon from 8:30 am to 4:00 pm, with Saturdays, Sundays and public holidays off. The role manages client relationships, project delivery, scope, timelines, service quality and commercial coordination, including invoicing and payment follow-ups. The Account Manager leads the Account Team daily while staying within the strategic, commercial and final approval authority of the Account Director.

Key responsibilities

• Own day-to-day client relationships and client satisfaction, and understand client business objectives and turn them into actionable briefs.
• Manage project scope, timelines, priorities and delivery standards; review briefs and key deliverables before they reach execution teams and before client submission.
• Lead and coordinate the Account Team, consolidate client feedback and give clear direction to internal teams.
• Manage scope creep, identify delivery risks, and coordinate with Team Heads for additional or urgent resources.
• Handle sensitive client issues and escalate major matters to the Account Director.
• Support pitches, proposals and account growth opportunities, and work with the Account Director and Business Development team during client handover and kickoff.
• Maintain proper documentation and SOP compliance, monitor account performance and team workload, and identify ways to improve client satisfaction and service delivery.
• Coordinate with the Finance Team on invoicing and payment follow-ups, ensuring clients receive invoices and payment reminders on time and that no unauthorized commercial commitments are made.

Required profile

• Bachelor's degree in Marketing, Business, Communications or a related field.
• Typically 4+ years of relevant agency or account management experience.
• Ability to manage multiple accounts and projects at once.
• Fluent communication in English and Burmese.

Required skills

• Strong client relationship and stakeholder management, and project and campaign management experience.
• Good understanding of branding, advertising, digital marketing and customer experience.
• Leadership and team management capability, with strong presentation and negotiation skills.
• Commercial awareness, attention to detail, and strong organizational and time management skills.