Student Service & Administration Manager

Key responsibilities

• Oversee day-to-day Student Service operations across all campuses.
• Monitor re‑enrollment, drop‑out, transfer, class expiry, and student affairs.
• Analyze student service/retention data with the Retention & Data Analyst and drive improvement actions.
• Handle escalated student/parent complaints, coordinate with Academic Department and ensure timely resolution.
• Develop and standardize Student Service & Admin SOPs.
• Supervise Admin and Student Service teams, including coaching, performance management, and staff development.
• Oversee campus facilities, teaching material, inventory, procurement, and expense control.
• Coordinate new center setup and campus renovation projects and support offline marketing activities and major events if any.
• Work closely with cross‑departments and provide related support.
• Prepare monthly operational and admin reports for management.

Required profile

• 2‑3 years’ experience in Administration, Operations, Student Service, or Customer Service.
• At least 2 years of team supervision/management experience.
• Multi‑campus/branch management experience preferred.
• Strong leadership, communication, problem‑solving, data analysis, and coordination skills.
• Willing and able to travel to different campuses/regions when required.
• Under 30 years old.

What we offer

• Competitive salary based on experience and qualifications.
• Performance‑based bonus and annual salary review.
• Travel, transportation, and accommodation support when required for work.
• Training and professional development opportunities.
• Career growth and internal promotion opportunities.
• Employee recognition and engagement programs.
• Staff education/scholarship benefits where applicable.
• Supportive and collaborative working environment.