Senior Application Support Analyst (IT Department)

About the role

We are looking for a Senior Application Support Analyst to join our IT Department. The role will ensure the stability and continuous operation of core insurance, financial and digital portal systems, while supporting business users and coordinating improvements.

Key responsibilities

• Provide day‑to‑day support for core insurance, financial and business applications, monitor performance and ensure availability.
• Investigate and resolve system incidents, manage batch jobs, data validations and maintain data integrity.
• Troubleshoot errors, identify root causes and work with vendors and development teams to fix defects.
• Gather business requirements, support system configuration, implement enhancements and coordinate User Acceptance Testing.
• Liaise with external vendors and internal stakeholders such as Operations and Finance to address technical issues.

Required profile

• Bachelor’s degree in Information Technology, Computer Science or a related field.
• 2–5 years of experience in application support, system support or IT operations.
• Strong written and spoken English communication skills.

Required skills

• Experience supporting enterprise or core business systems.
• Basic SQL and database querying knowledge.
• Understanding of system integration and APIs.
• Familiarity with incident management processes.