Retail Operations Manager

About the role

iSure is looking for a Retail Operations Manager to support and oversee the daily operations of its iSure/XtraSure retail showrooms in Yangon. The role covers sales planning, performance monitoring, inventory and vendor coordination, and supervising regional managers, showroom managers and supervisors.

Key responsibilities

• Support and oversee the daily operations of the retail showrooms.
• Plan and execute monthly sales targets and promotional activities.
• Monitor sales performance and operational KPIs, and prepare management reports.
• Ensure effective inventory control, procurement coordination and vendor management.
• Supervise and coach Regional Managers, Showroom Managers and Supervisors.
• Identify operational challenges and implement process improvements.
• Coordinate with HR, Finance, Logistics, Warehouse, Merchandising and Customer Care teams.
• Support business planning, budgeting, forecasting and operational excellence initiatives.

Required profile

• Bachelor's degree in Business Administration, Retail Management, Operations Management or a related field.
• At least 5 years of experience in Retail Operations, Store Management or Sales Operations.
• Proven experience managing multiple retail outlets and leading retail teams.
• Strong knowledge of retail operations, sales planning, inventory management and performance monitoring.
• Excellent leadership, people management, communication and stakeholder management skills.
• Ability to work under pressure and manage multiple priorities.

Required skills

• Microsoft Excel, Word and PowerPoint.
• Analytical, problem-solving and decision-making abilities.

Working hours are 9:00 am to 5:00 pm, with Saturday (alternating), Sunday or public holiday off. Applications are made by sending a CV to the employer.