Relationship Manager – Deposit (Supervisor to Senior Manager)

About the role

The Relationship Manager – Deposit will drive growth of the bank's deposit and loan portfolio by acquiring new customers, deepening existing relationships, and cross‑selling a range of banking products. The role combines sales, client advisory, and portfolio management to deliver sustainable revenue.

Key responsibilities

• Achieve individual targets for deposits, loans, revenue and new customer acquisition.
• Generate New‑to‑Bank (NTB) leads through market visits, referrals, networking and lead generation activities.
• Retain and expand existing deposit and loan portfolios through proactive relationship management.
• Understand customers' businesses, financial needs and cash flows to propose appropriate banking solutions.
• Build and manage a sales pipeline, converting opportunities into quality business.
• Cross‑sell deposits, loans, trade finance, digital banking, payments and other bank products.
• Conduct regular customer visits, calls and meetings to strengthen relationships and uncover new opportunities.
• Monitor deposit balances, loan utilisation and repayment performance, taking proactive retention and risk‑mitigation actions.
• Prepare credit proposals, loan applications, renewals and supporting documentation.
• Partner with Credit, Operations, Risk, Legal and Trade teams to ensure timely, high‑quality service delivery.
• Ensure full compliance with AML/KYC, regulatory requirements and bank policies.
• Maintain accurate customer records, pipeline data and performance reporting.
• Provide market intelligence to identify new sectors, customers and growth opportunities.
• Represent the bank at industry, partner and community events to build its profile and generate leads.

Required profile

• Bachelor’s degree in Business, Finance, Banking, Economics or a related field (MBA is a plus).
• Proven experience in relationship management, sales or business development within corporate, SME, premium or retail banking.
• Demonstrated track record in deposit mobilisation, lending and customer acquisition.
• Strong communication, negotiation, networking and analytical abilities.
• Target‑driven, commercially minded, proactive and accountable.

Required skills