Presales Engineer

About the role

The Presales Engineer will act as the technical bridge between Dahua’s innovative security products and channel customers. You will introduce new features, guide product selection, provide technical support, and deliver training to enhance customer capabilities.

Key responsibilities

• Introduce new product features to channel customers and assist with product selection and configuration.
• Provide timely technical support, resolve issues, and conduct training for customers' technical staff.
• Gather customer feedback and product demands, reporting them to the product department.
• Support sales by tracking project progress, assessing risks, and proposing solutions.
• Collaborate with marketing to promote Dahua technology and collect market feedback.

Required profile

• Minimum 1 year experience in technical support or engineering roles.
• Bachelor’s degree in Engineering, Computer Science, IT or related field.
• Strong command of English (reading, writing, speaking, listening); Chinese proficiency is a plus.
• Experience with CCTV systems, camera and DVR/NVR setup is highly preferred.

Required skills

• Proficiency with Microsoft Office.
• Familiarity with network diagnostic tools such as Sniffer and NCOM.
• Knowledge of router, switch and IP configuration.
• Hands‑on experience with CCTV systems, camera installation and DVR/NVR configuration.