Operation Support Engineer – Junior Level

About the role

We are looking for a motivated Operation Support Engineer to join our telecom team. This junior‑level position will help ensure smooth operation of critical systems, support field technicians, and maintain accurate site data.

Key responsibilities

• Create and manage user accounts and department allocations for system access.
• Configure SMS settings so field technicians receive site alarms, work orders and trouble tickets.
• Integrate new on‑air site information into monitoring systems.
• Collect, maintain and update site databases.
• Conduct training sessions for new hires on system usage.
• Generate daily, weekly and monthly KPI reports and act on findings.
• Provide technical support to all units to resolve system issues promptly.
• Troubleshoot NOC alarm‑monitoring systems.

Required profile

• Bachelor’s degree in IT, Electrical Power, or Electronic Communication (fresh graduates welcome).
• At least 2 years of relevant experience in telecommunications.
• Strong analytical, problem‑solving and communication skills.
• Ability to work independently and as part of a team, under pressure.
• Good command of written and spoken English.

Required skills

• MS Office suite (Word, Excel, PowerPoint).
• System administration and management.
• SMS configuration for field operations.
• KPI reporting and analysis.

What we offer

• Competitive salary ranging from 6‑8 Lakh MMK per month, based on skill.
• Ferry transport provided.
• Standard working hours: Mon‑Fri 08:30‑17:30, Sat 08:30‑12:30.