Customer Service Officer (Loan Support)

About the role

We are looking for a Customer Service Officer to provide front‑line support for our loan portfolio. The role involves answering client enquiries, clarifying loan terms and ensuring customers understand their obligations before signing agreements.

Key responsibilities

• Handle customer enquiries related to loan products, application requirements, repayment schedules, outstanding balances, interest calculations, fees and charges.
• Explain loan terms, conditions, repayment obligations, fees and penalties in clear, easy‑to‑understand language.
• Provide accurate information in line with product manuals, company policies and regulatory requirements.
• Maintain accurate records of enquiries, applications, complaints and other interactions while safeguarding confidentiality.
• Stay up‑to‑date with loan product knowledge, pricing, policies and service standards.

Required profile

• Matriculation qualification or a university bachelor’s degree.
• Previous experience in financial services, banking, lending or related customer‑service roles is an advantage.
• Strong knowledge of loan products and basic lending processes.
• Excellent communication, interpersonal and problem‑solving abilities.
• Attention to detail, ability to maintain confidentiality and a customer‑oriented attitude.

Required skills